Problem Saving after finishing file edit

[iet8]

hI
I was previously a TS-DOCTOR subscriber, but I didn't renew my subscription with version 4. Today, I decided to try version 4. I was surprised by something strange,The problem is that after I finish cutting and editing the file, when I want to save the file after editing, it doesn't let me choose a save Folder location, nor does it save the file after editing.
why to fix that?

Br

[Cypheros]

Sorry to hear that you have proplems. Can you describe what happens after you close the cutting window?
Did you click on "Save new file" like in the previous version?
What exactly happens, if you click that button?

 

[iet8]

Sorry to hear that you have proplems. Can you describe what happens after you close the cutting window?
Did you click on "Save new file" like in the previous version?
What exactly happens, if you click that button?

 

Hi
Thank you for reply ,After I finish editing the video, I click OK, and then take me to the main page, and I click Save New File. A window should appear to specify the location where I want to save the new file, but this window does not appear - and The progress screen appears, attach a screenshot, then hear  "done" and then  "the Result of the process screen appears.
The new file was not actually saved.
i have screen shoot  how can i upload them.

here is the log.

Code Auswählen Erweitern



Opening file "F:\SAIED_SHARING\TS DOCTOR\ss.ts"

Date           : 03-Sep-25 2:39 PM
OS             : Windows 10 Build 19045
OS language    : EN [EN-US,EN]
Appl. language : English
TSDoctor.exe V 4.2.15 (Build 060000)
Instance     : 0
System memory: 7.91 GB / Free: 5.12 GB
Used memory  : 181.57 MB
Intel(R) HD Graphics Family (DISPLAY1) igdumdim64.dll 20.19.15.4835
CPU type     : Intel(R) Core(TM) i5-4200U CPU @ 1.60GHz
CPU count    : 4
CPU usage    : 12%
Resolution   : 1366 x 768 (32Bit) 96 DPI
Monitors     : 1
Internet     : Available
Supported TS source filter found  : TS Doctor FileSource (on)
Supported splitter filter found   : Haali Media Splitter, LAV Light Splitter
Supported audio filter found      : [LAV Light Audio Decoder], Cypheros Audio Decoder
Supported audio renderer found    : Default DirectSound Device
Supported Mpeg video filter found : [LAV Light Video Decoder], Cypheros MPEG2 Video Decoder
Supported H.264 video filter found : [LAV Light Video Decoder], Microsoft DTV-DVD Video Decoder
Supported H.265 video filter found : LAV Light Video Decoder
Supported video renderer found    : Video Renderer, Enhanced Video Renderer

Database access  : Full
Adv. detection   : Use channel specific database
Channel database : 11146 channels, 7 satellites [Thor 0.8°W, Astra 19.2°E, Astra 23.5°E, Astra 28.2°E, Astra 4.9°E, Hellas Sat 39°E, Hotbird 13°E]
Teletext database: 304 channels, version 25.2.16

PCR list length reduced to 78
File size: 78837236
Packets  : 419347

Found 1 fill packets at end
Broadcast standard selected: DVB
Broadcast standard detected: DVB

PIDs found : 4
PES WARNING: PID 0101 DataAlignmentIndicator = 0

0     (0000): 0%   = PAT
4095  (0FFF): 0%   = PMT
256   (0100): 76%  = H264 Video (PES_StreamID E0 = Video_Stream_0) {00000001} [PCR,PTS,DTS]
257   (0101): 24%  = AAC Audio (PES_StreamID C0 = Audio_Stream_0) {FFF15080} [PTS][PESLength]



Selecting PMT with PID 4095 (0FFF) at position 00000001
CRC OK!

0.
  stream_type              : 27 = AVC video stream as defined in ITU-T Rec. H.264 | ISO/IEC 14496-10 Video
  elementary_pid           : 256 (0100)
  ES_info_length           : 0

1.
  stream_type              : 15 = ISO/IEC 13818-7 AAC with ADTS transport syntax (AAC ADTS)
  elementary_pid           : 257 (0101)
  ES_info_length           : 6

PCR PID is 256 (0100)

searching for channel: SID=1, TID=1, VPID=256
                       found channel 731.  Service01, FFmpeg [Thor 0.8°W]
First video PTS is 11597490 00:02:08.861
Last video PTS  is 146637090 00:27:09.301

First PCR  is 3475737000 00:02:08.731
Last PCR  is 43987617000 00:27:09.171
Duration of video stream is 135039600 00:25:00.440
Video PCR to PTS difference -130 ms
257   (0101): Delay to video stream = 64ms

PID allocation
  :0     (0000)#..........#.#..........#.#............#............#............#.............
  :4095  (0FFF)#..........#.#..........#.#............#............#............#.............
V :256   (0100)##############################################################################.
A :257   (0101)###############################################################################

Backup H264 parameter sets.
Video format: H264 864x480p/AR=1:1/25 fps/High@3.0
Colorimetry : Assumed BT.601 but unspecified
First I-Frame PTS at 00:02:08.861 [00:00:00.000]
First GOP = 125 frames : I0 P8 B4 B2 B6 P16 B12 B10 B14 P24 B20 B18 B22 P32 B28 B26 B30 P40 B36 B34 B38 P48 B44 B42 B46 P56 B52 B50 B54 P0 B60 B58 B62 P8 B4 B2 B6 P16 B12 B10 B14 P24 B20 B18 B22 P32 B28 B26 B30 P40 B36 B34 B38 P48 B44 B42 B46 P56 B52 B50 B54 P0 B60 B58 B62 P8 B4 B2 B6 P16 B12 B10 B14 P24 B20 B18 B22 P32 B28 B26 B30 P40 B36 B34 B38 P48 B44 B42 B46 P56 B52 B50 B54 P0 B60 B58 B62 P8 B4 B2 B6 P16 B12 B10 B14 P24 B20 B18 B22 P32 B28 B26 B30 P40 B36 B34 B38 P48 B44 B42 B46 P56 B52 B50 B54

ES  ERROR  : For PID 0101 00:08:36.615 Error reading stream_mux_config: AAC buffer overflow at packet 000000000001FB93
AAC 2 channels: 18 times
AAC detection mode: Prefer 5.1
$0101 1 different AAC types detected!
$0101 selecting AAC type with mode 2.0
Audio stream 1: AAC/LC 2.0 44100Hz (DEU)
Teletext processing for TV Guide skipped
Transmission received via satellite Thor 0.8°W
Commercial search options: VA,AA
Commercial search skipped
End PCR not found for PID 0100: 00:27:09.301 [00:27:09.171]
Removing 1 commercials with duration of 2 minutes [8.0%]
Intersections
Intersection 1 at 00:01:59.960

File area distribution
1 [1-2] : ss.ts

OCR skipped: False, True, OCR engine=True, create Subtitles=False, repair mode=False
SRT writer skipped
         
Cut  in at PCR: 00:00:00.000 (00:02:08.861)
Cut out at PCR: 00:25:00.440 (00:27:09.301)

Starting at packet 00000002 PTS: 00:00:00.000 (00:02:08.861)
No cutting at the end needed
Ending at packet 00066612 PTS: 00:25:00.440 (00:27:09.301)

---------  NAL Unit Type Statistics  ---------
Slices                 : 37070
    I-Slices           : 11
    P-Slices           : 11422
    B-Slices           : 25630
    SP-Slices          : 2
    SI-Slices          : 2
Data Partition A       : 0
Data Partition B       : 0
Data Partition A       : 0
IDR Picture            : 334
SEI                    : 0
Sequence Parameter Set : 334
Picture Parameter Set  : 334
AUD                    : 37509
End of Sequence        : 0
End of Stream          : 0
Filler                 : 0
Slices                 : 0
Seq. Param. Set Ext.   : 0


Cutted packets at the beginning: 0
Cutted packets at the end: 1
Discarded packets (not needed): 84

PID stream sizes
$0100:      58,389 KB
$0101:      18,586 KB

PID stream average bitrates
$0100: 318.9 Kbps
$0101: 101.5 Kbps

ERRORS : 0
WARNINGS : 0

Speed: 180.3 MBytes/sec
Duration: 00:00:00



[iet8]

hi
i made Application report

03-Sep-25 3:03 PM Report ID = [M3pl7A==RgzFTWlIZAwMUIPxBsNGag==]

Br

[Cypheros]

Please send the application report to support@cypheros.de

[iet8]

Please send the application report to support@cypheros.de

Done , Thank you , maybe it is setting

Br

[Cypheros]

Thanks for the report. I checked the setting and the settings are ok. There was also no error found in the log.

So I guess the problem is your license file. TS-Doctor stopps creating files, if the license file has been tampered with or was not authorized by us. If you think the license file is valid, please contact our support with purchase details.

If you have an older license, you can get a discount for the upgrade, depending how old it is.

Full price		38,90 €
Upgrade from 3.x		22,90 €
Upgrade from 2.x		30,90 €
Upgrade from 1.x		34,90 €

Best regards,
Cypheros

[iet8]

Thanks for the report. I checked the setting and the settings are ok. There was also no error found in the log.

So I guess the problem is your license file. TS-Doctor stopps creating files, if the license file has been tampered with or was not authorized by us. If you think the license file is valid, please contact our support with purchase details.

If you have an older license, you can get a discount for the upgrade, depending how old it is.

Full price		38,90 €
Upgrade from 3.x		22,90 €
Upgrade from 2.x		30,90 €
Upgrade from 1.x		34,90 €

Best regards,
Cypheros

Dear,
  Thank you,  i did not use my old subtraction file ,I tested with new pc as free subscription - i think it will be one week free , now i will not continue to updade because the application  has error and not work for me ( not able to save new file after editing ) - i can see it is not only for me i saw same complaint and this mean there is a bug with application need to fix.

Br

[Cypheros]

Maybe I did not make it clear enough.

That is not a bug of TS-Doctor, it is an intentional behavior. You are using an invalid license file, probably created by a keygen and for that reason TS-Doctor will not work as expected.

All the others complaining about TS-Doctor not creating output files, didn't purchase an official license but using illegal sources, too.

[iet8]

Maybe I did not make it clear enough.

That is not a bug of TS-Doctor, it is an intentional behavior. You are using an invalid license file, probably created by a keygen and for that reason TS-Doctor will not work as expected.

All the others complaining about TS-Doctor not creating output files, didn't purchase an official license but using illegal sources, too.

Hi
  I would like to thank you for your response and clarification, but I do not use any cracked versions - I have send TSDoctorReport and you can make sure from the log that there is no crack license used - I downloaded ""free trial version""  from the official website and decided to try it before continuing with the purchase process, but I encountered a problem and therefore I will not continue with the purchase process. I informed you of the existence of a problem and you deny the problem, so this does not concern me , I hope you don't get upset from what I say. You can ignore what I say - or know that there is a problem and try to solve it. The choice is yours.
Best wishes

[Cypheros]

I guess, I can prove that you are not using the trial.

From your application report:

Code Auswählen Erweitern

TSDoctor4.lic (CRC = 0001000B) [11752 bytes]  {08-Jun-25 11:31:16.104}
This file does not exist, if you use the trial version. 

[iet8]

I guess, I can prove that you are not using the trial.

From your application report:

Code Auswählen Erweitern

TSDoctor4.lic (CRC = 0001000B) [11752 bytes]  {08-Jun-25 11:31:16.104}
This file does not exist, if you use the trial version. 

Hi,
I hope you believe me, I haven't used the application for years, and I downloaded it from the official website to use it and try it out, and when I installed it, it didn't ask me for any keys.
Br

[Cypheros]

The official website for the download is https://www.cypheros.de/eng/tsdoc4.html#Downloads and the installation does not include a license file.

If you purchase the upgrade, you will receive a working license file from us via email.