English TS-Doctor Video Editor FAQ
1. General
1.2 How to get a license?
1.3 Are updates free of charge?
1.4 Where can I download older versions of TS-Doctor?
2. Installation
2.2 What means the setup options "Matroska Media Splitter" at the beginning of the installation?
2.3 Getting "Trial time is over" message. Have a license file but how can register the license file if the application is not starting?
3. Program start
3.2 Error messsage during application startup: "Date error!"
3.3 Error messsage during application startup: "Invalid executable!"
3.4 Error messsage during application startup: "Please close all other applications before starting TS-Doctor!"
3.5 Error messsage during application startup: "Application version too old! Download a current version!"
3.6 Is it possible to start the TS-Doctor with parameter (command line)?
4. Cutting
4.2 After cutting of H264 HDTV recordings picture errors appears near the cutting areas (artefacts)
4.3 If the option "Consider I/P-Frames for cutting" is activated for cutting of H264 HDTV recordings, the result is not very precisely
4.4 Under Windows 10 TS-Doctor hangs after some minutes in the cutting window with the error message "Cypheros TS-Doctor no longer works"
4.5 After a Windows 10 update the preview in the editing window of TS-Doctor 2.2 suddenly does not work anymore.
5. License
6. Miscellaneous
1.1 Where to get help and tips
i-have-a-dreambox.com(German): Empfehlung Schnittprogramm TS-Doctor
Cypheros customer support: support@cypheros.de
NetworkMediaTank (English): Check & Repair Tool for Transport Streams of DVB/HDTV Recordings (TS-Doctor)
1.2 How to get a license?
1.3 Are updates free of charge?
The upgrade of the main version 1.x to version 2.x is not free, but offered at a significantly discounted price. Prices please refer to the product page.
1.4 Where can I download older versions of TS-Doctor?
2.1 Error message during installation "Administrator rights required"
2.2 What means the setup options "Matroska Media Splitter" at the beginning of the installation?
2.3 Getting "Trial time is over" message. Have a license file but how can register the license file if the application is not starting?
Another solution is to download the license installer application. Download the file, execute it and select the license file that you have stored on harddisk. The tool will just copy the license file at the appropriate place.
After that you can restart the TS-Doctor and check if it's correctly registered to your name (Menu/Help/About).
Beginning with version 1.0.28 there is a button under the text "Trial time is over" which can be used to select and register the license file.
3.1 Error messsage during application startup: "Trial time is over!"
3.2 Error messsage during application startup: "Date error!"
3.3 Error messsage during application startup: "Invalid executable!"
3.4 Error messsage during application startup: "Please close all other applications before starting TS-Doctor!"
3.5 Error messsage during application startup: "Application version too old! Download a current version!"
The program version is too old to work as a 30-day trial version. To test TS-Doctor, you should download a newer version of the application from our website.
If you have a license file for this version, you can still use this version by registering the license file, you received when you purchased it. For version 2.2 and 3.0 it is sufficient to open the license file by double-clicking with the mouse or by dragging and dropping it on the icon of the TS-Doctor.
Alternatively the TS-Doctor can be installed as a full version by copying the license file into the same directory where the installation file is located, before installation. When starting the installation, the license file will be detected and TS-Doctor will be installed as a full version together with the license file. Please note that the program version and the license file has to match. The license file of version 2 also only works with version 2.
3.6 Is it possible to start the TS-Doctor with parameter (command line)?
For [Input Filename] wildcards can be used, too. For example *.ts oder REC000.*
If wildcards are used for [Input Filename] then [Output Filename] will interpretted as folder.
TSDoctor.exe [Input Filename] [Command] [Option] [Output Filename]
Command: AUTOCHECK (starts automatically the checking of a file)
Command: AUTOBATCH (starts automatically the batch processing of the internal batch list)
Option: LOG (Creates a log file)
Example:
"C:\Program Files (x86)\Cypheros\TSDoctor\TSDoctor.exe" "D:\recordings today\*.ts" Autofix "D:\archive\"
4.1 Error message during opening of the cutting window: "Video preview not available!"
A free alternative represent the open source filter from LAV Filters (please note the legal disclaimer on the page!)
4.2 After cutting of H264 HDTV recordings picture errors appears near the cutting areas (artefacts)
4.3 If the option "Consider I/P-Frames for cutting" is activated for cutting of H264 HDTV recordings, the result is not very precisely
Because I frames not occur as often as P frames or B frames, the final cutting point are located not exactly at the desired frame but differ by several frames especially for the Cut-In. This is different from broadcaster to broadcaster.
4.4 Under Windows 10 TS-Doctor hangs after some minutes in the cutting window with the error message "Cypheros TS-Doctor no longer works"
In the Windows application error event log the reference to the faulty module can be found: "Faulting module path: C:\PROGRA~2\RAPTRI~1\PlaysTV\ltc_game32-116096.dll".
The error was reported for the first time mid September 2016 and possibly linked to a Windows Update from September.
PlaysTV can be uninstalled via control panel/programs and features. The TS-Doctor should work again properly after that.
4.5 After a Windows 10 update the preview in the editing window of TS-Doctor 2.2 suddenly does not work anymore.
Since Windows 10 Update 2004 there is a compatibility issue with the TS-Doctor 2.2. The fast samplegrabbing does not work anymore. This can be deactivated under Settings/Options/Preview. The TS-Doctor should then work properly again.
The current version 3.0 does not have this problem.
5.1 How long is the license file valid?
5.2 The license file is not accepted by TS-Doctor. Why?
Each license file is valid only for the respective major version. Example: License file purchased for version 2.0, then the license can also be used for version 2.1 and 2.2. However, version 3 then requires a new license file and a paid upgrade.
The file names of the respective license files should not be changed. Especially older versions like TS-Doctor 1.x and 2.x are very sensitive and do not accept license files with a different name than TSDoctor.lic
Starting with version 3 the main version number is embedded. TSDoctor3.lic for TS-Doctor 3.x and TSDoctor4.lic for TS-Doctor 4.x