CYPHEROS

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English TS-Doctor Video Editor FAQ


1. General

1.1 Where to get help and tips
1.2 How to get a license?
1.3 Are updates free of charge?

2. Installation

2.1 Error message during installation "Administrator rights required"
2.2 What means the setup options "Matroska Media Splitter" at the beginning of the installation?
2.3 Getting "Trial time is over" message. Have a license file but how can register the license file if the application is not starting?
 

3. Program start

3.1 Error messsage during application startup: "Trial time is over!"
3.2 Error messsage during application startup: "Date error!"
3.3 Error messsage during application startup: "Invalid executable!"
3.4 Error messsage during application startup: "Please close all other applications before starting TS-Doctor!"
3.5 Is it possible to start the TS-Doctor with parameter (command line)?

4. Cutting

4.1 Error message during opening of the cutting window: "Video preview not available!"
4.2 After cutting of H264 HDTV recordings picture errors appears near the cutting areas  (artefacts)
4.3 If the option "Consider I/P-Frames for cutting" is activated for cutting of H264 HDTV recordings, the result is not very precisely
4.4 Under Windows 10 TS-Doctor hangs after some minutes in the cutting window with the error message "Cypheros TS-Doctor no longer works"

5. Miscellaneous

5.1 The TS-Doctor application tries to connect to the internet. Why?


1.1 Where to get help and tips

Cypheros Transportstream-Forum: forum.cypheros.de
i-have-a-dreambox.com(German): Empfehlung Schnittprogramm TS-Doctor
Cypheros customer support: support@cypheros.de
NetworkMediaTank (English): Check & Repair Tool for Transport Streams of DVB/HDTV Recordings (TS-Doctor)

1.2 How to get a license?

You can buy a license with PayPal, credit card or bank transfer on this page: TS-Doctor . For PayPal and credit card payments you will get your license file and appropriate notice how to register the license file by email, usually within 24 hours.

1.3 Are updates free of charge?

All updates of the respective main versions are free.
The upgrade of the main version 1.x to version 2.x is not free, but offered at a significantly discounted price. Prices please refer to the product page.  


2.1 Error message during installation "Administrator rights required"

The TS-Doctor needs administrator rights for installation. these can be obtained by clicking the right mouse button on the installer file  "TSDoctor_Eng.exe" and select in the menu that appears, the point "Execute as..." . Ther you select "Following user" and then "Administrator" or another user with administrator rights. Input the appropriate password confirm by clicking on OK.

2.2 What means the setup options "Matroska Media Splitter" at the beginning of the installation? 

For the preview and the MKV converter the TS-Doctor needs appropriate DirectShow filters. The free Haali media splitter package makes this filters available and should be installed.

2.3 Getting "Trial time is over" message. Have a license file but how can register the license file if the application is not starting?

If your trial is expired the you can register your license file by drag and drop the license file the TS-Doctor shortcut you maybe have on your desktop or you can use the Windows file manager to do that.
Another solution is to download the license installer application. Download the file, execute it and select the license file that you have stored on harddisk. The tool will just copy the license file at the appropriate place.
After that you can restart the TS-Doctor and check if it's correctly registered to your name (Menu/Help/About).

Beginning with version 1.0.28 there is a button under the text "Trial time is over" which can be used to select and register the license file.


3.1 Error messsage during application startup: "Trial time is over!"

The TS-Doctor can be tested for a period of 30 days. After this time, this message appears and the TS-Doctor can no longer be used. 

3.2 Error messsage during application startup: "Date error!"

This error occurs when the TS-Doctor has found a manipulation of the system time. A reset of the date to the correct date is not fixing this message. You need to remove the TS-Doctor completely and then reinstall it. To completely remove uninstall the TS-Doctor and by using regedit delete the key TSDoctor which can be found here : HKEY_CURRENT_USER\Software\Cypheros\

3.3 Error messsage during application startup: "Invalid executable!"

The TS-Doctor checks himself on startup for completeness. Should have been changes detected due to transmission errors, disk errors or viruses, the TSDoctor.exe aborts the program startup. In such a case, you should first take a virus scanner to scan your system for viruses. Then you simply can reinstall the TS-Doctor and the error message should disappear. 

3.4 Error messsage during application startup: "Please close all other applications before starting TS-Doctor!"

The trial version is due to the overturn of so many tools that are used to overcome the time limit of 30 days, a little sensitive in terms of other application that run parallel with the TS-Doctor. So please close appropriate tools from SysInternals or similar products, and then restart the TS-Doctor.

3.5 Is it possible to start the TS-Doctor with parameter (command line)?

Even the ts-doctor is a graphical application, it can be also used by command line for batch processing.
For [Input Filename] wildcards can be used, too. For example  *.ts oder REC000.*
If wildcards are used for
[Input Filename] then [Output Filename] will interpretted as folder.
 
TSDoctor.exe [Input Filename] [Command] [Option] [Output Filename]
Command: AUTOFIX (starts automatically the fixing of a file)
Command:
AUTOCHECK (starts automatically the checking of a file)
Command: AUTOBATCH (starts automatically the batch processing of the internal batch list)
Option:  CROP=X (Crops the beginning of the file X MBytes on opening) 
Option: LOG (Creates a log file) 


Example:
"C:\Program Files (x86)\Cypheros\TSDoctor\TSDoctor.exe" "D:\recordings today\*.ts" Autofix "D:\archive\"


4.1 Error message during opening of the cutting window: "Video preview not available!"

To show a preview the TS-Doctor use the Windows DirectShow API. Many computers already have the necessary playback filters (audio/video decoder) installed to show a preview. But especially for HDTV (H264) many pcs are not equipped with a proper filter to decode the video image or the filters can not be used, because the manufacturer of the filter has blocked this. (Nero Version 8 and newer, Windows 7, etc.).
A free alternative represent the open source filter from ffdshow LAVFilters (please note the legal disclaimer on the page!)

4.2 After cutting of H264 HDTV recordings picture errors appears near the cutting areas  (artefacts)

Because of the structur of a  H264 streams a frame-accurate editing is not possible. The TS-Doctor tries to get as near as possible to get to the wanted cutting points but has to respect the boundaries of the PES packets. Because of this, incomplete frames are created they need frames before the cutting point lying frames (reference frames) for correct decoding of the picture.  To avoid such distortions the option  "consider I/P frames for cutting"  can be activated.

4.3 If the option "Consider I/P-Frames for cutting" is activated for cutting of H264 HDTV recordings, the result is not very precisely

For cutting in I/P frame mode the TS-Doctor analyse the type of the frames and ensures that, when Cut-In the first frame always is an i-frame (reference frame). For Cut-Out are I frames and P frames allowed as last frames without getting strong picture distortions.
Because I frames not occur as often as P frames or B frames, the final cutting point are located not exactly at the desired frame but 
differ by several frames especially for the Cut-In. This is different from broadcaster to broadcaster

4.4 Under Windows 10 TS-Doctor hangs after some minutes in the cutting window with the error message "Cypheros TS-Doctor no longer works"

If an AMD/ATI graphics card is used, the error could be caused by the application PlaysTV. PlaysTV will be installed together with the Radeon drivers and is used to record the contents of the screen.
In the Windows application error event log the reference to the faulty module can be found: "Faulting module path: C:\PROGRA~2\RAPTRI~1\PlaysTV\ltc_game32-116096.dll".
The error was reported for the first time mid September 2016 and possibly linked to a Windows Update from September.
PlaysTV can be uninstalled via control panel/programs and features. The TS-Doctor should work again properly after that.

5.1 The TS-Doctor application tries to connect to the internet. Why?

The TS-Doctor will be updated periodically. Therefore, the program looks during program start on the server www.cypheros.de whether updates are available and what the changes and features are in the new version.  If this service is not wanted, it can be disabled under Settings/General with unchecking  "Checking for Updates".